Welcome to Saracina Home’s FAQ section! We’re here to ensure your experience with us is as seamless and enjoyable as our furniture is beautiful. Below you’ll find answers to our most commonly asked questions about products, shipping, returns, and more.

Product Information

What furniture styles does Saracina Home offer?
Our collection features four signature styles that cater to diverse tastes:
  • Urban Industrial – Raw, edgy pieces with metal and wood combinations
  • Modern Boho – Eclectic, free-spirited designs with global influences
  • Mid-Century Modern – Clean lines, organic curves, and timeless appeal
  • Farmhouse Charm – Rustic, cozy pieces that create warm, inviting spaces
What materials are used in Saracina Home furniture?
We’re committed to quality craftsmanship using premium materials including:
  • Solid wood for durability and natural beauty
  • Metal components for structural integrity
  • Durable textiles designed for everyday use
Each piece is carefully crafted to meet our exacting standards before shipping.
Do you offer furniture for specific rooms?
Absolutely! Our collections are thoughtfully organized by room function:
  • Living Spaces: Console Tables, End & Side Tables, Bookshelves & Bookcases
  • Bedroom: Beds, Bedroom Furniture, Dressers, Bedroom Benches
  • Dining & Kitchen: Dining Tables, Dining Chairs & Benches, Bar Stools & Counter Stools
  • Home Office: Desks, Filing Cabinets, Home Office Furniture
  • Entryway: Coat Racks, Entryway Benches
  • Specialty: Bunk Beds & Loft Beds, Kids’ Furniture, Hammocks

Shipping & Delivery

What shipping options are available?
We offer two convenient shipping methods:
Standard Shipping – $12.95
• Processed within 1-2 business days
• Delivered via DHL or FedEx
• Typically arrives within 10-15 days after shipment
• Perfect for those eager to transform their space quickly
Free Shipping – Orders over $50
• Processed within 1-2 business days
• Delivered via EMS service
• Typically arrives within 15-25 days after shipment
• Ideal for budget-conscious decorators
How long does order processing take?
All orders undergo 1-2 days of careful processing where we ensure your furniture meets our quality standards and is properly packaged for its journey to your home.
Do you ship internationally?
Yes! We ship worldwide from our Nashville headquarters. However, due to logistical constraints, we’re unable to deliver to certain remote locations and select Asian countries. Contact our customer service team for specific information about delivery to your region.
Where is Saracina Home located?
Our headquarters and workshop are located at:
1809 Hughes Street, Nashville, US 37208

Returns & Exchanges

What is your return policy?
We want you to be completely satisfied with your Saracina Home experience. We offer a 15-day return policy from the date of delivery. Our responsive customer service team will guide you through the process with the care and attention you deserve.
How do I initiate a return?
Contact our customer service team at [email protected] within 15 days of receiving your order. We’ll provide instructions and treat you like family—because that’s what you become when you join the Saracina Home community.

Payment & Account

What payment methods do you accept?
We accept the following payment methods for your convenience:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Do I need to create an account to shop?
While you can checkout as a guest, creating an account allows you to track orders, save favorites, and enjoy a more personalized shopping experience. However, it’s not required to make a purchase.

Customer Service

How can I contact customer service?
Our dedicated customer service team is here to help with any questions about shipping, products, or returns. Reach us at:
Email: [email protected]
We typically respond within 24 hours during business days.
What if I have questions about delivery to my specific location?
Contact our customer service team with your location details, and we’ll provide specific information about delivery timelines and availability for your region. We’re committed to bringing Saracina Home to your corner of the world.
Our Promise to You
At Saracina Home, we’re not just delivering furniture—we’re helping deliver the comfort, style, and character that transforms houses into homes. Thank you for trusting us to be part of your story.

Transform your space. Elevate your everyday. Welcome home.