At Saracina Home, we believe that exceptional furniture deserves exceptional customer care. Just as we meticulously craft each piece in our collections—from our Urban Industrial designs to Farmhouse Charm creations—we approach your satisfaction with the same dedication to quality and attention to detail.

Our Return & Exchange Commitment

We want you to love your Saracina Home furniture as much as we do. If you’re not completely satisfied with your purchase, we’re here to help with a straightforward returns and exchanges process.

Return & Exchange Timeframe

You may return or exchange items within 15 days of receiving your order.

Condition Requirements

To be eligible for return or exchange, items must be:

  • In original, unused condition
  • In original packaging with all tags attached
  • Free from any damage, stains, or alterations
  • Accompanied by the original receipt or order confirmation

Non-Returnable Items

For health and safety reasons, the following items cannot be returned or exchanged:

  • Beds & Mattresses (due to hygiene considerations)
  • Custom or Made-to-Order Furniture
  • Final Sale Items (clearly marked at time of purchase)
  • Items that have been assembled, used, or damaged

Return & Exchange Process

Step 1: Submit Your Request

Complete the Return/Exchange Request Form below and email it to our customer service team at [email protected] within the 15-day return window.

Step 2: Receive Authorization

Within 2 business days, we’ll review your request and send you a Return Authorization Number and shipping instructions.

Step 3: Ship Your Return

Carefully package the item in its original packaging and include all components. Ship to our warehouse using the provided shipping label or a carrier of your choice.

Step 4: Processing

Once we receive and inspect your return (typically 3-5 business days after arrival), we’ll process your refund or exchange.

Shipping Costs

  • Returns: Customer is responsible for return shipping costs
  • Exchanges: We cover the cost of shipping the replacement item
  • Damaged/Defective Items: We cover all shipping costs for damaged or defective items

Refund Information

Once your return is processed, refunds will be issued to your original payment method:

  • Credit Card Refunds: 5-10 business days to appear on your statement
  • PayPal Refunds: 3-5 business days to process
  • Original Shipping Fees: Non-refundable unless return is due to our error

Exchange Options

You may exchange for:

  • Another color or finish of the same item
  • A different item of equal or greater value (price difference will be charged)
  • Store credit for future purchases

Return/Exchange Request Form Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email to: [email protected]


Customer Information:

Full Name: [Your Full Name]

Order Number: [Your Order Number]

Email Address: [Your Email Address]

Phone Number: [Your Phone Number]

Return/Exchange Details:

Item Name: [Product Name]

SKU/Product Code: [If Available]

Reason for Return/Exchange: [Please specify]

Preferred Resolution: â–¡ Refund â–¡ Exchange for [Item Name] â–¡ Store Credit


Additional Information:

Please attach photos if the item is damaged or defective.

I confirm that the item is in its original condition and packaging.

Signature: [Your Name]

Date: [Current Date]

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at [email protected] with photos of the damage and your order number. We’ll arrange for a replacement or repair at no cost to you.

Need Assistance?

Our customer service team is here to help you with any questions about returns or exchanges.

Saracina Home
Email: [email protected]
Address: 1809 Hughes Street, Nashville, US 37208
Response Time: Within 1-2 business days

Thank you for choosing Saracina Home. We appreciate the opportunity to serve you and are committed to ensuring your complete satisfaction with our furniture and our service.