Term and Conditions

By accessing and using the Saracina Home website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services.

2.1 Account Information

When creating an account or making a purchase, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Notify us immediately of any unauthorized use of your account

2.2 Prohibited Activities

You agree not to:

• Use our website for any illegal purpose
• Attempt to gain unauthorized access to any part of our website
• Interfere with the proper working of our website
• Use any automated means to access our website without our permission
• Make false or fraudulent purchases

3.1 Product Information

Saracina Home offers a curated collection of furniture including:

• Bar Stools & Counter Stools
• Bedroom Furniture and Beds
• Dining Room Sets & Collections
• Home Office Furniture
• Kids’ Furniture
• And other carefully selected home furnishings

3.2 Product Representation

While we strive to accurately display our products, please note:

• Colors may vary slightly due to monitor settings
• Product dimensions are approximate
• Some assembly may be required for certain items
• Minor variations in wood grain and finish are natural characteristics of quality furniture

4.1 Order Processing

All orders are subject to acceptance and availability:

• Orders are processed within 1-2 business days after payment confirmation
• You will receive a tracking number once your order ships
• We reserve the right to refuse or cancel any order for any reason

4.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

4.3 Pricing and Taxes

All prices are listed in US dollars. Customers are responsible for any customs duties, taxes, or other import fees that may apply in their country.

5.1 Shipping Methods

We offer two shipping options:

• Standard Shipping: $12.95 via DHL or FedEx, delivered in 10-15 business days after shipment
• Free Shipping: Free for orders over $50 via EMS, delivered in 15-25 business days after shipment

5.2 Delivery Areas

We ship worldwide, excluding Asia and select remote areas. Delivery times are estimates and may vary depending on your location and customs processing.

5.3 Delivery Responsibilities

Once the package is delivered to the address you provided, responsibility for the product transfers to you. Please inspect your delivery promptly and notify us of any visible damage within 48 hours.

6.1 Return Policy

We want you to love your Saracina Home furniture. If you’re not completely satisfied:

• Returns and exchanges are accepted within 15 days of receiving your order
• Items must be in original, unused condition with all original packaging and tags
• Original receipt or order confirmation must accompany the return

6.2 Non-Returnable Items

For health and safety reasons, the following cannot be returned:

• Beds & Mattresses (hygiene considerations)
• Custom or Made-to-Order Furniture
• Final Sale Items (clearly marked at purchase)
• Assembled, used, or damaged items

6.3 Return Process

To initiate a return or exchange:

• Complete the Return/Exchange Request Form and email to [email protected] within 15 days
• We will provide a Return Authorization Number and shipping instructions
• Customer is responsible for return shipping costs unless the return is due to our error

6.4 Refunds

Refunds are issued to the original payment method:

• Credit Card Refunds: 5-10 business days to appear on your statement
• PayPal Refunds: 3-5 business days to process
• Original shipping fees are non-refundable unless the return is due to our error

All content on the Saracina Home website, including but not limited to:

• Text, graphics, logos, and images
• Product designs and descriptions
• Website layout and design

are the property of Saracina Home or our content suppliers and are protected by international copyright and intellectual property laws. You may not use, reproduce, or distribute any content from our website without our express written permission.

Saracina Home shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from:

• Your use or inability to use our website or services
• Any products purchased through our website
• Unauthorized access to or alteration of your transmissions or data
• Statements or conduct of any third party on our website

Our total liability to you for all claims arising from these terms or your use of our website shall not exceed the amount you paid for the products in question.

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy, which is incorporated into these Terms and Conditions, explains how we collect, use, and protect your data.

These Terms and Conditions are governed by the laws of the State of Tennessee, United States. Any disputes arising from these terms or your use of our website shall be resolved in the state or federal courts located in Nashville, Tennessee.

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after any changes constitutes your acceptance of the new terms.

Thank you for choosing Saracina Home. We appreciate the opportunity to serve you and are committed to ensuring your complete satisfaction with our furniture and our service.